Frequently Asked Questions

Q: I can’t find what I’m looking for.

FontFont.com offers thousands of FontFont typefaces – from FF Absara to FF Zwo. If you can’t find what you’re looking for, maybe you are not searching for a FontFont. Try FontShop.com, where you can get FontFonts as well as fonts from more than 100 other hand-picked foundries. If you still can’t find what you’re looking for, feel free to contact us. You can send us a picture or link and we’ll put our font identification and recommendation experts to work for you.

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Q: Where is FF MetaPlus?

FF MetaPlus was renamed to FF Meta many years ago. Read more about this transition on the FontFeed.

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Q: Can I license FontFonts over the phone, via fax, or via e-mail?

Sure, please see our contact section for details.

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Q: What are my payment options?

On FontFont.com you can pay with MasterCard, VISA, or American Express. If you prefer bank transfer, please contact us.

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Q: How will I get the fonts I order?

After payment is complete, you’ll be directed to a page where you can download the fonts immediately. The font files are packaged in .zip files and can be downloaded to wherever you choose on your hard drive.

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Q: I have misplaced my files and need to download them again.

When you log in you can download your files again. But we recommend to make back-up copies anyway.

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Q: What does OT mean?

‘OT’ stands for OpenType FontFonts with Standard language support (containing the characters necessary for writing 58 Western languages such as English, French, Spanish and German). They are optimized for users who work with desktop publishing software such as Adobe® Creative Suite® or QuarkXPress®. These fonts allow advanced typographic control through special layout features like automatic contextual ligatures, small caps, and alternate glyphs. OpenType fonts are compatible with all modern screen and print workflows. ‘Pro’ FontFonts share the same technical specifications as ‘OT’ fonts, but support a broader range of languages: at least 36 more Latin-based (Central European, Baltic, Turkish) languages, and often Greek and/or Cyrillic and sometimes Extended Cyrillic.

Still unsure? Learn more about our different kind of font formats here.

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Q: What does Offc mean?

Offc stands for ‘Office FontFonts’. Software like Microsoft® Office isn’t capable of accessing all the features and glyphs of our PostScript-flavoured OpenType FontFonts. We answer the call with Office FontFonts. They have a different outline format (TrueType instead of PostScript), are specially screen-optimized, and style-linked. Tabular Lining Figures, which are more common for Office users, are the default figure set. Small Caps with Proportional Oldstyle Figures are also available, but as separate fonts. While ‘Offc’ fonts contain the characters necessary for writing 58 Western languages such as English, French, Spanish, and German, ‘Offc Pro’ fonts support a broader range of languages: at least 36 more Latin-based (Central European, Baltic, Turkish) languages, and often Greek and/or Cyrillic and sometimes Extended Cyrillic. 

Still unsure? Learn more about our different kind of font formats here.

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Q: What does Web mean?

Web FontFonts are TrueType-flavoured OpenType fonts for use on web pages. These packages include fonts in two formats: EOT Lite and WOFF. These are the formats supported by the most common web browsers, including Microsoft® Internet Explorer®, Mozilla® Firefox®, Google® Chrome®, Apple® Safari®, and Opera. Web FontFonts have tabular lining figures as their default figure set, but you can switch to proportional oldstyle figures by using our Subsetter. Small caps with proportional oldstyle figures are also available, but as separate fonts. Like their Offc counterparts, Web FontFonts are optimized for high quality screen display. While ‘Web’ fonts contain the characters necessary to support 58 Western languages such as English, French, Spanish, and German, ‘Web Pro’ fonts support at least an additional 36 more Latin-based (Central European, Baltic, Turkish) languages, and often Greek and/or Extended Cyrillic.

Learn more about our different kind of font formats here, and more about the specific licensing terms here.

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Q: What does Pro mean?

Pro FontFonts (Pro, Offc Pro, Web Pro) share the same technical specifications as Standard FontFonts (OT, Offc, Web), but support a broader range of languages: at least 36 more Latin-based (Central European, Baltic, Turkish) languages, and often Greek and/or Cyrillic and sometimes Extended Cyrillic. Standard FontFonts contain all the characters necessary for writing 58 Western languages, such as English, French, Spanish, or German.

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Q: What does SC mean?

SC stands for small caps. Small caps are uppercase letters that are approximatively as high as the x-height of the lowercase letters. Many applications can create “fake” small caps by mechanically reducing the size of the uppercase. These pseudo small caps are usually too light and narrow, and not harmonious with the lowercase. Originally, small caps were only available for the roman text weight, but nowadays they are often included with italics and other weights.

When small caps are built-in as OpenType features, some (older) operating systems and applications cannot access them. Therefore, Office FontFonts come with small caps as separate fonts.

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Q: What does LF mean?

LF stands for lining figures. These numerals are all of the same height and sit on the baseline, as opposed to oldstyle figures that have different heights and positions. While oldstyle figures work best within text, lining figures are best for business reports, forms, tables or any place where comparing numbers is crucial. Lining figures are also known as regular, uppercase, or titling figures. They may be tabular or proportional. Some FontFonts (all Office FontFonts) have lining figures as a default. Read more about figure styles on the FontFeed.

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Q: What does OSF mean?

OSF stands for oldstyle figures. These Arabic numerals vary in height and position. Some sit on the baseline, while others descend beneath it. The 6 and 8 are commonly the tallest figures and the 3,4,5,7, and 9 descend below the baseline, while the 0, 1, and 2 are roughly the same height of the lowercase letters. This feature allows them to harmonize with other words on a page of text without becoming a distraction to the reader, so oldstyle figures are most appropriate for running text. Oldstyle figures are also known as non-aligning figures, text figures, or oldstyle numerals. Read more about figure styles on the FontFeed.

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Q: What does TF mean?

TF stands for tabular figures. These numbers share the same character width, aligning neatly in columns, which is especially useful for tables. Their counterparts are proportional figures which have varying widths, like letters. For instance, the figure 1 is very narrow like the letter l and takes up less width than the number 6. Because their spacing appears more even, proportional figures are best in texts and headings where even spacing within a line is more important than columnar alignment. Tabular figures are often lining and Office FontFonts use tabular lining figures as default. Read more about figure styles on the FontFeed.

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Q: What do all the other abbreviations mean?

FontShop’s help section offers a comprehensive guide to font abbreviations.

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Q: Which font format is right for me?

All FontFont typefaces are now available in OpenType CFF format. Premium FontFonts are also available in Offc (OT TTF) format. We no longer carry PostScript fonts and we will cease technical support (i.e. error searches and bug fixes) for previously purchased PostScript fonts at the end of 2012.

For further information about the current font formats please go to our font formats page.

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Q: Where do I find small caps?

For OpenType FontFonts (OT, Pro) you can check the character set (e.g. FF Good Black) and for Office FontFonts (Offc, Offc Pro) fonts you can find them as separate fonts (abbreviation SC).

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Q: What languages do FontFont support?

FontFonts without the suffix ‘Pro’ (OT, Offc, Web) support 58 Western languages such as English, French, Spanish, and German, while FontFonts with the suffix ‘Pro’ (Pro, Offc Pro, Web Pro) support a broader range of at least 36 additional languages, including Latin Extended (e.g. Czech, Polish, Turkish), and often Greek and/or Cyrillic (e. g. Russian, Bulgarian), and sometimes Extended Cyrillic, Arabic, or Hebrew. When in doubt, check the corresponding InfoGuide PDF with all the details regarding language support (e.g. FF Celeste Pro Info Guide). 

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Q: I need my fonts style-linked. Which FontFonts are right for me?

Our Office FontFonts are style-linked.

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Q: I can’t find the TypeNavigator anymore. Where is it?

TypeNavigator is an independent third party product that we do not offer on our website anymore. Instead we have improved our own search features. You can keep up with the current development of TypeNavigator on www.typenavigator.com.

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Q: What does App+ mean?

App+ is a license that allows you to embed your fonts in applications (e. g. mobile apps, games), devices (e. g. set top boxes, washing machines) or documents (e. g. editable PDFs or PowerPoint presentations) for viewing, printing and editing. You don’t need to buy a license for every single app or device, the App+ license will cover them all for the period of time according to the selected licensing level: 1 year, 3 years, 5 years or perpetual.

The App+ products contain Office FontFonts for Premium FontFonts or OpenType for Collection FontFonts which you can use for embedding; the license also covers the respective Office, OpenType or Webfont versions if you have purchased them too. Please refer to the License Agreement and Appendix A (which can be found in the download archive of your font files) for more information.

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Q: How are App+ FontFonts priced?

App+ FontFonts are available as 1-, 3- or 5-year or perpetual licenses and can be extended after running out. The basic license covers 1 year of embedding in all your applications, devices and documents.

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Q: I’ve bought an App + license and the OpenType/Office/Web font from the same typeface family, does App+ cover the embedding for the additional font format that I bought too?

Yes, the App+ license also covers the respective Office, OpenType or Webfont versions if you have purchased them too. Please refer to the License Agreement and Appendix A which can be found in your downloaded font files for more information.

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Q: What’s a EULA?

As with most software, fonts are licensed to individuals and organisations. The EULA (End User License Agreement) defines the terms and provisions for use of the font software. The EULA also indicates the number of concurrent users the fonts may be used by. You need to agree to the EULA before downloading the fonts you are ordering.

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Q: How many computers can I install my fonts on?

A basic licence for desktop fonts (OT, Pro, Offc, Offc Pro) allows the use of the fonts by five concurrent users at a single geographic location. The geographic restriction does not apply to portable computers if they are owned by licensee. If the fonts are used by more than five internal users and/or subsidiaries, you need a multi-user licence which is available online for up to 1,000 users when you purchase the initial basic licence or later on as a licence extension. For licence extensions, please contact us

Web FontFonts (Web, Web Pro) are licensed not by domain or bandwidth, but by the average monthly pageviews for all websites managed by the licensing organization. There are three simple licence levels: up to 500,000; up to 5 million; and up to 50 million pageviews per month. Enterprise licensing beyond that level is negotiable on a case-by-case basis.

App+ FontFonts permit the embedding in all applications, devices or documents you are publishing. This license is valid for the number of selected years and all fonts listed in Appendix attached to the App+ EULA.

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Q: When do I need to get a Multi-User License (MUL)?

A basic license for desktop fonts (OT, Pro, Offc, Offc Pro) allows the use of the fonts by five concurrent users at a single geographic location. The geographic restriction does not apply to portable computers if they are owned by licensee. If the fonts are used by more than five internal users and/or subsidiaries, you need a multi-user license which is available online for up to 1,000 users when you purchase the initial basic license or later on as a license extension. For license extensions, please contact us.

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Q: Why does the basic user license default to 5 users?

All foundries indicate in their EULA the number of concurrent users the fonts may be used by – mostly 5, sometimes 1 or 2 only. For FontFonts, the basic license covers 5 concurrent users.

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Q: Why does the basic web license default to 500,000 pageviews a month?

All foundries indicate in their EULA the parameters for a basic license. Web FontFonts are licensed for up to 500,000 pageviews per month to cover your needs in the long run. For license extensions, please contact us.

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Q: What happens when my websites get more traffic than originally licensed?

Please contact us for an appropriate license extension, if your websites averages (based on a period of six consecutive calendar months) at any given time in the future more than the licensed number of pageviews per month.

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Q: How are desktop fonts priced?

Desktop fonts (OpenType and Office FontFonts) purchased and downloaded from FontFont.com are licensed for the number of users you enter in the cart. The basic license for FontFont typefaces covers 1-5 users, with a multi-user license (MUL) required thereafter. Ordering online makes licensing easy. MULs are applied automatically when you enter the number of users, and the price adjusts automatically. (Please call us for MULs beyond 1,000 users.) With your online order you receive the End User License Agreement (EULA) for the fonts. It is a good idea to read and understand your license to use the fonts, as use beyond the EULA requires additional licensing. Should you later wish to use the fonts you licensed by more users than originally licensed, please contact us. 

Many don’t know that licensing for multiple users rewards the customer by granting large quantity discounts. Our MUL prices are very reasonable: the more users, the less expensive is the single user font price. For example, the cost of a FontFont package for 50 users is only 3 times the price of the basic license.

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Q: How are Web FontFonts priced?

Web FontFonts are licensed not by domain or bandwidth, but by the average monthly pageviews for all websites managed by the licensing organization. There are three simple licence levels: up to 500,000; up to 5 million; and up to 50 million pageviews per month. Enterprise licensing beyond that level is negotiable on a case-by-case basis. You only pay once, not annually.

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Q: I’ve licensed a font for up to 5 users in the past. Now I need to use the fonts on 10 computers. Do I need to buy another basic licence?

No, you need a license extension for the next increment which will cover up to 25 users – this is much less expensive than buying another 5-user license. Please contact us for details.

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Q: Does the client I’m working for need to get his own license too, or can we share one license?

As with most software, fonts are licensed to individuals and organisations – the EULA does not permit the distribution of the font software to any third parties.

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Q: Does the service bureau I am sending my documents to need to get their own license too, or can we share one license?

You may take a digitized copy of the font used in a particular document to a commercial printer or service bureau for outputting this particular document (this document must not be edited by the printer or service bureau). In the event of any modifications to the document or actual use of the font for other purposes, the printer or service bureau must purchase its own license.

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Q: We are a university. Can we get an educational discount?

Yes, you can. If the total amount of your order exceeds €/$ 3,500 we offer a discount of 30%. Please contact us, the discount cannot be given for online purchases.

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Q: Can I legally embed fonts into my PowerPoint, Word document, PDF file, web app, device, software, or some similar product?

You may embed the fonts as subsets in a secure way in non-editable documents (e. g. PDF) or as a rasterized image (GIF, JPG). If you embed fonts in documents, apps or devices neither as a subset nor as a rasterized representation or permitting third party users to edit text, you need an App+ license which covers all your apps, editable documents or devices for the licensed period of time.

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Q: Can I legally embed fonts into my website?

You may embed the fonts in non-editable documents (e. g. PDF, Flash – each with their appropriate security settings) or as a rasterized image (GIF, JPG) and place them on your website. For embedding fonts in your actual website we offer Web FontFonts which come in WOFF and EOT Lite. Cufón, Typeface.js, and raw font embedding are not allowed. Please contact usif you have any further questions.

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Q: What do you count as a website? Can I use the Web FontFonts on several domains?

A website is a connected group of related web pages which form an entity whose content is managed by you, and which are organized under a particular domain name, including sub-domains. The website can be viewed either over your local area network or over the Internet. For the avoidance of doubt, web pages on sub-domains whose content is managed by other persons are deemed to be not part of your website. Your Web FontFonts license covers all of your personal or business websites, no matter how many domains they have!

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Q: Can I make a back-up of my fonts?

You may make back-up copies of the fonts for archival purposes only, provided that you retain exclusive custody and control over such copies. The purpose of a back-up is to have a safety copy in case anything goes wrong with your original font files, not to ‘lend’ it to friends or acquaintances.

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Q: Can I modify the licensed fonts for my own use or for resale?

No, since the EULA does not permit the distribution of the font software to any third parties. You are also not allowed to modify, adapt, translate, reverse engineer, decompile, disassemble, or alter your licensed fonts, unless you have the prior written consent of FSI FontShop International. What you can do of course is convert the type to outlines and customize it for your own work, for example when designing a logo or custom headline. Please see the EULA that came with the font software for specific information about modifications.

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Q: Can I convert the licensed fonts into another format?

No, since you are not allowed to modify, adapt, translate, reverse engineer, decompile, disassemble, or alter your licensed fonts, unless you have the prior written consent of FSI.

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Q: Can I transfer my license of the font to another person?

You may transfer all your rights to use the fonts to another person or legal entity provided that the transferee accepts and agrees in writing (with copy to FontShop International!) to be bound by all the terms and conditions of this agreement, and you destroy all copies of the fonts.

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Q: What does ‘non-exclusive’ license mean?

Our EULA states that ‘FSI grants you a non-exclusive license to use the Font Software …’. This just means that you shouldn’t be surprised if other people use the same typefaces. If you want to avoid having someone else wearing the same dress at the ball, have one custom outfit designed for you personally. The same applies to typefaces.

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Q: Can I embed my FontFonts into apps for mobile devices?

Yes, you can by purchasing our App+ License. App+ is a license that allows you to embed your fonts in applications (e. g. mobile apps, games), devices (e. g. set top boxes, washing machines) or documents (e. g. editable PDFs or Powerpoint presentations) for viewing, printing and editing. You don’t need to buy a license for every single app or device, the App+ license will cover them all for the period of time according to the selected licensing level: 1 year, 3 years, 5 years or perpetual.

The App+ products contain Office FontFonts for Premium FontFonts or OpenType for Collection FontFonts which you can use for embedding, the license also covers the respective Office, OpenType or Webfont versions if you have purchased them too. Please refer to the License Agreement and Appendix A (which can be found in the download archive of your font files) for more information.

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Q: I am developing an app for my client. Who needs to license the fonts—myself, my client or both?

If you have a desktop license you can use it for developing the app for your client. Once the app is published by your client, they will need the appropriate App+ license.

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Q: Will I receive a discount if I purchase the same fonts in more than one font format?

Yes! Save 10% when you purchase any combination of OpenType, Office, or Web FontFont formats from the same typeface family.

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Q: How do I install my fonts?

Please see our Installation Guides PDF.

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Q: I installed several weights of my font, but only one font shows up in the font menu of my application. Where did all the other fonts go?

Most likely the fonts are there, but they have been style-linked (like our Office FontFonts). To access the other styles, you will need to use the program’s type modification controls to bold and italicize the fonts (usually the ‘B’ and ‘I’ buttons on a text formatting toolbar). Instead of just fattening or slanting the font to fake a bold or italic effect, the program will use the true bold, italic, or bold italic typeface.

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Q: Why don’t ANY of my new fonts show up in my application’s font list?

The most common reason is simply that the fonts are not activated. Make sure the fonts are correctly installed or turned on in your font manager. If you were already running an application when you activated the font you may need to relaunch the application to make your font appear. In rare cases, you may need to restart your system or additionally have to clear your font cache (Mac OS X).

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Q: When I print my document, the font I use is substituted by a system font. Why is this?

There could be several reasons for this. Make sure you have the font properly installed, and check to see if the font you’re trying to print is turned on in your font management utility. If these solutions don’t work, there could be a problem with the naming of the font (if you are on a Mac), or the font file may be corrupted. More than likely, it is a problem with the way that the fonts were installed.

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Q: When I buy a typeface do I get all the point sizes?

Yes. Even though there are special typefaces for small text or big headlines for example, a digital typeface generally scales to all point sizes, even fractional point sizes, like 7.3 points. You can specify the point size in the application in which you are using your fonts.

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Q: Do I need special software to use a foreign language font?

No. But not all fonts may speak the language you are looking for. Please see the InfoGuide PDF that is available on the product pages (e.g. FF Nexus) to check which languages are included in the font.

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Q: How do I use Web FontFonts?

Web FontFonts come in two DRM-free formats: EOT Lite, supported by Internet Explorer®, and WOFF, supported by Firefox®, Chrome®, Safari®, and Opera. Currently these browsers cover more than 98% of all web visitors. Both formats are delivered with every Web FontFont purchase and can be used without relying on any third-party service. Because Web FontFonts work using basic CSS, using them is pretty straightforward. If you are even vaguely familiar with CSS you can make Web FontFonts work on your website. The simple instructions in the Web FontFont User Guidemake it easy. Optionally, you can skip self-hosting and coding altogether and host the Web FontFonts you purchased with a Typekit account.

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Q: How do Web FontFonts work with Typekit?

Through our partnership with Typekit you can add your Web FontFonts to their free Trial account. Once you've purchased the fonts you will find a link on your order page. All you need to do is click on the link to send your licence and fonts to Typekit, then follow their instructions to add a single line of code to your site and your fonts will be added immediately. Typekit's free Trial account has certain limitations, please see their website for full details. Hosting your Web FontFonts through Typekit is purely optional.

 

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Q: I forgot to activate the Typekit link. What can I do to activate it now?

Please login to your account and follow the instructions.

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Q: How do I ensure that other websites cannot access the Web FontFonts for display?

When other websites are linking directly to your hosted webfont files (also called hotlinking), they are using your fonts, which they haven’t licensed, and they are using your bandwidth, adding to your site’s traffic costs. To prevent hotlinking of font files, you can utilize origin and referrer checking in your web server via .htaccess or other web server configurations for instance.  Please see our Web FontFont UserGuide for further details.

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Q: How can I subset my FontFonts?

A subset means a reduced character set, so you can for example reduce your Web FontFonts in file size by stripping out characters you don’t need to support on your website. To do this just use the free online tool Subsetter.

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Q: I am designing a typeface and I want to test and assure the quality of the new typeface during the design process. Is there a way to do this?

Yes, check out our fontQA which is an easy framework for font testing and quality assurance.

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Q: How can I use FontFonts in mobile apps?

You can use the fonts as a rasterized image (GIF, JPG) and place them in your app – this is covered by a desktop license (OpenType or Office FontFonts). Or you embed the actual fonts in your app – then you need an App+ license which covers all your apps or devices for the licensed period of time.

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Q: The font I would like to use does not support the language I need! Can you extend the character set?

FontFont typefaces offer an extended language support which you can check here: FF OT Language support. But if you need languages or script systems (Latin Extended, Cyrillic, Greek or ...) that are missing in the fonts you would like to use don’t hesitate to contact us – we can make custom fonts for you.

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Q: Can I host Web FontFonts myself?

Yes. When you buy Web FontFonts from us you have the option to either self-host them or use the webfont service Typekit. Our Web FontFonts are now supported by 98% of all browser desktops. So, there is hardly any difference in compatibility between Web FontFont self-hosting and getting your fonts from webfont services, as most services support about 98 percent of all desktop browsers as well.

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Q: Can I embed fonts into an eBook?

Both OpenType (OT) and Office (Offc) FontFonts are suitable for use in eBooks and the standard license allows you to embed FontFonts in eBooks as long as the font format is OpenType or Office; the eBook is published in one of the following formats: epub 3 with font obfuscation, KF8 (for Kindle Fire), iBooks (for iBooks app on iPhone and iPad), PDF and the fonts are subsetted. If you are going to embed the FontFont in a different eBook format or don’t subset your file, you will need an App+ License.

 

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Q: Where can I find some information about your company?

In our About section.

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Q: What’s the difference between FontShop International, FontShop and FontFont?

FontShop International is the founder of the FontShop network, currently presented by four FontShops in Austria, Benelux, Germany, and the US. FontShop US, based in San Francisco, is owned by FSI; all the other FontShops are separate, independent companies selling FontFonts and fonts from many other foundries. FontFonts are manufactured and published by FontShop International.

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Q: How many FontFonts have been designed already?

At present, more than 750 FontFont families of various styles have been designed by more than 160 type designers from all over the world and are available for licensing on FontFont.com.

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Q: Where do all the FontFont designers come from?

Our FontFont designers come from all over the world. Currently we offer fonts from more than 160 designers from about 30 countries, from Lithuania to the US, from the Netherlands to Lebanon. This chart might give you a better impression of the geographic distribution of FontFont designers.

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Q: How can I become a FontFont designer?

We’re always scouting for new talent. Therefore we make it very easy to become a FontFont designer.

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Q: Who chooses the typefaces released by FontFont?

The TypeBoard – a gremium of type design and marketing experts – meets twice a year to review type submissions and decide about publication of new FontFonts.

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Q: I forgot my password. How can I get it back?

We can’t tell you your password, but we can help you reset it to something new. Visit the login page and enter either your user name or your e-mail address you have on file with FontFont. We’ll send you an e-mail that will help you reset your password. This e-mail will also include your FontFont user name, in case you forgot it as well.

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Q: I’m looking for a (printed) FontBook. How can I get one?

FontShop International publishes the FontBook, the most comprehensive printed reference book for digital typefaces. For ordering a copy please contact us. Since July 2011 the FontBook is also available as an iPad app.

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Q: I’m looking for a ‘Made with FontFont’ book. How can I get one?

Even though our 352-page hardcover treasury commemorating our fifteen-year anniversary was a huge success, we still have some in stock. Please contact us for ordering your copy.

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Q: Font or typeface?

Good question. Our dear friend Yves Peters once answered it on the FontFeed.

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Q: How can I try Web FontFonts before actually ordering?

FontShop’s WebFonter is a quick and easy way to see the impact of Web FontFonts (together with the tens of thousands of webfonts available from FontShop.com) on nearly any site that exists on the web right now.

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Q: I want to do an internship at FontShop International. What shall I do?

We have regular interns in our Type Department. If you are interested in working with us, please refer to our Internships page.

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